You are entitled to cancel your digital service order within 30 days of purchase without providing any reason.

Cancellation Deadline: The deadline for canceling your order is 30 days from the date you purchased the service. If you’ve accessed or started using the digital service, you may still cancel within this period, but please note that once the service has been fully delivered, the refund policy may no longer apply.

How to Cancel: To exercise your right to cancel, you must inform us of your decision by sending a clear statement to the following email: refund@Luminacartgroup.com

We will process your refund no later than 30 days from the day we receive your cancellation request. The refund will be issued via the same payment method you used for the purchase, and you will not incur any fees for the reimbursement.

Conditions for Refunds:

• The digital service was purchased within the last 30 days.

• The service has not been fully delivered or accessed (if applicable).

• If you have already started using the digital service, we may not be able to offer a refund.

Non-Refundable Services:

• Services that have been customized or delivered according to your specifications.

• Services that, due to their nature, cannot be returned or canceled once started, such as completed design work or completed website functionality.

Digital Service Access: In order to be eligible for a refund, you must not have accessed or downloaded the digital service content. If the service involves ongoing access (like website building, design, or custom development), you may be subject to limitations based on the level of progress.

Returning Services: As digital products cannot be returned physically, please ensure you’ve not fully accessed or used the service prior to requesting a cancellation. In case of an issue with your service, please reach out to our support team to resolve it.

Gift Orders: If the digital service was marked as a gift when purchased, the refund will be issued as a credit toward your next service or a gift certificate.

Contact Us: If you have any questions regarding our Returns and Refunds Policy, feel free to contact us at: refund@Luminacartgroup.com